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Terms & Conditions

Tofino Vacation Rentals, Inc. (‘TVR’)

TVR Policies

The following general and rental policies have evolved over the 16 years of managing our company in response to rental issues and TVR’s need for efficient operations. Ultimately our rental policies are in place to ensure what we hope to be a harmonious balance between valued guests, property owners and the community of Tofino. During summer season, demand for properties is strong and TVR reserves the right, in consultation with our guests, to adjust arrival and departure days for bookings less than 7 days to ensure there are no one-night openings in between reservations.

General Policies

Check-In and Check-Out

Check-in is 4:00 pm. Keys are to be picked up at the TVR Office located at 430 Campbell Street in The Campbell House in downtown Tofino, next to Storm Surf Shop. Our office is located in the rear of the building, look for our signage. Please contact our office 250-725-2779 if you will be arriving after hours. For late arrivals, keys and directions will be left in an envelope in our keybox outside the office door.

Check-out is 11:00 am. Keys are to be returned to the TVR office by 11:00 am on your departure day. There is a keybox outside the office door for picking up and returning keys outside of office hours.

One Night Bookings

Unfortunately we cannot accommodate one-night bookings. We suggest contacting resorts, hotels, motels or B&B’s for one-night accommodation requirements.

Weddings, Events and Gatherings

The properties we manage are located primarily in residential areas, therefore we do NOT allow our properties to be used as venues for events including weddings, receptions, reunions or gatherings for more people than what the properties can accommodate. This policy is in place to ensure quiet enjoyment of neighbours, minimal wear and tear and parking issues. For assistance with your wedding and events planning, contact:

Vacationing with Respect

We hope you enjoy the properties we manage, and we ask that you treat the accommodation with dignity at all times. Please respect our local culture, wildlife and residents. Be mindful of our local bylaws, speed limits and conservation of our resources. Thank you for vacationing with respect!

Amenities

Bed & Bath Linens

All properties are fully equipped with good quality bed linens and bath towels, hand towels, facecloths and bathtub and shower mats. For those properties with hot tubs, hot tub towels are provided. We do not provide beach or pet towels.
For those few properties without a washer/dryer we will provide – upon request – fresh towels for stays of 4 nights or longer.

Kitchen

Our properties are self-contained and have kitchens equipped with cookware, glassware, flatware and utensils, coffee maker, microwave and toaster. Most properties have propane BBQs, and propane is provided.
Dishclothes and dishtowels are provided as are paper towels, dish soap, dish washer detergent, and a starter supply of laundry detergent.
A starter supply of coffee (regular & decaf), tea, sugar and whitener are included with each rental.

Bathroom

A starter supply of Nourish Spa Line soap, toilet paper and Kleenex is included with each rental. A hairdryer is also provided.

Housekeeping

There is no housekeeping service during your stay. Housekeeping service can be requested with sufficient notice @ $30.00 hourly per person plus 5% GST. TVR provides full housekeeping on departure however we do ask that the dishwasher is loaded and turned on and that garbage is disposed of before you check out. For properties without dishwashers, please ensure dishes are thoroughly washed and put away before you check out. TVR recycles! A recycling bin is provided for each property.

Payment

We accept payment by Visa or MasterCard. Payment may be made by certified cheque or Money Order – in Canadian funds – provided full payment is received within 7 business days of making the reservation and 7 days prior to your arrival. For arrivals within 30 days of making your reservation, payment must be made in full by Visa or MasterCard.

Rental Policies

Making a Reservation

At the time of reservation, a deposit of 50% of your accommodation cost and a non-refundable $20.00 Processing Fee + 5% GST will be charged to your credit card. The balance of the accommodation cost, plus 2% Municipal Tax, 8% Provincial Sales Tax and where applicable, 5% GST, and Pet Fee if applicable, will be processed 30 days prior to your arrival unless otherwise instructed by you. If you book within 30 days of your arrival the full cost of your accommodation is charged at the time of reservation.

Limitation of Liability

TVR acts as a rental agent only in respect of the accommodation provided. TVR is not the owner or occupier of the accommodation. TVR will make every effort to ensure that the accommodation is provided as described for the time reserved, or to provide alternate equivalent accommodation. TVR cannot guarantee that the accommodation will be available as reserved, as there are matters beyond its control including but not limited to loss of the accommodation by fire, flood, earthquake, tsunami, or other damage, changes of ownership, termination of management services, changes in the law, or seizure or other loss of the accommodation property. Beyond a refund of all payments made, TVR assumes no responsibility or liability arising out of the accommodation not being available or suitable. TVR assumes no responsibility or liability for injury, loss or damage arising out of the use or occupation of the accommodation.

Cancellation

There is a 30-day cancellation policy. If you cancel with 30 days notice or more your deposit, less a $50.00 Cancellation Fee + $20.00 non-refundable Processing Fee + 5% GST for total fees of $73.50, will be refunded to you. If you cancel with less than 30 days notice the entire cost of accommodation is forfeited.

Noise

Quiet Time is 10:00 pm through 8:00 am. If we receive a noise complaint from neighbouring residents or guests arising from excessive noise after 10:00 pm or before 8:00 am TVR may at its sole discretion charge you a $150 Noise Fine + 5% GST. TVR has a zero tolerance for any noise disturbances caused by guests. Please respect the quiet enjoyment of your neighbours!

Excessive Wear and Tear

The person making and paying for the rental of accommodation is financially responsible for the cost of repairs arising from any damage beyond normal wear and tear including but not limited to carpet/floor stains, interior wall damage, appliance repairs arising from improper use, window and window covering damage, permanent linen stains, dry cleaning costs associated with stains, breakage, theft, and any other damage noted on departure incurred, sustained or brought by any person occupying or using the accommodation.

Keys

You are required to return all sets of keys to the TVR office at check-out. There will be a charge of $25 + 5% GST to replace any lost keys.

Pets

Pets are welcome at pet-friendly designated accommodations as indicated on our website. For those guests bringing pets, there is a pet fee of $10 per day plus 5% GST per pet. Dogs are required to be on leash pursuant to the Tofino Leash Bylaw at all times when on beaches, trails, roads, etc. Guests are responsible for picking up and disposing of pet poop at all times. Pets must not be left unattended in or at the accommodation at any time during your stay! 2 pet maximum per property.

Excessive Cleaning

If additional housekeeping is required above and beyond the normal time allotted for each accommodation you will be charged at an hourly rate of $30 per person + 5% GST for each additional hour of housekeeping required. To avoid excessive cleaning fees please ensure that:

the dishwasher is loaded and turned on
any remaining dishes are thoroughly washed, dried and put away
your garbage is disposed of (each property has an info sheet advising guests where to dispose of their garbage) and your recycling is organized

Late Departure Charge

Check-out time is 11:00 am. Any late charges resulting from an unscheduled late check-out will be charged back to your credit card.

Smoking

For your health and enjoyment, all accommodations are non-smoking. A $200 + 5% GST Smoking Fine will be charged to your credit card if you smoke inside the accommodation. You may smoke outside the accommodation but are responsible for picking up and disposing of your cigarette butts.

Permitted Occupants

Each accommodation has a maximum number of permitted guests, depending on the number of sleeping units, as indicated on our website. Tents, campers or trailers are not permitted. If you arrive with more than the permitted number of guests, or have more than the permitted number of guests at the accommodation at any time, TVR reserves the right to cancel your reservation and the cost of your accommodation rental will be forfeited.

Parking

Our website indicates the number of vehicles that may park at each of the accommodations. If your group has more vehicles than what the property can accommodate, you are responsible for locating additional public parking space.

Hot Tub

If you are staying at an accommodation that has a hot tub, you agree to read and abide by The 10 Hot Tub Commandments provided in the accommodation. The hot tub is checked on your arrival day and your departure day, and it will be checked every 2nd day during your stay. If the hot tub is required to be drained during your stay or on your departure day due to mis-use, or for any reason whereby TVR feels the cleanliness of the hot tub is not up to standard for its next check-in, you will be charged $150 + 5% GST to drain, clean and refill the hot tub. Further, you are financially responsible for any damage to the hot tub including repair and/or damaged or missing parts due to misuse as set out in The 10 Hot Tub Commandments.

Lost & Found

TVR is not responsible for any personal items left behind on departure and will hold items for 2 weeks after departure. Items left behind will be upon request, and at the expense of the guest returned by courier.

Acceptance of Rental Terms

By proceeding with a rental of accommodation provided by TVR in its capacity as a rental agent, you are acknowledging that you have read, understood and accept the rental policies, that you agree to pay the accommodation costs and associated fees, and you agree to the limitation of TVR’s liability.